clueTerms of Use
When you create an account on clue, you agree to our terms of service. Our terms set out what we expect from our account holders and what you can expect from us. We keep our terms straightforward—no hidden clauses, no surprise restrictions. Our policy covers account eligibility, deposit and withdrawal rules, game mechanics, bonus terms, dispute resolution, and our jurisdiction notice. Read through this page so you understand our commitment and your rights when you use our platform.
We've organized our terms around the real scenarios our players encounter: opening an account, funding it with DANA or e-wallet, playing tournaments on clue, requesting withdrawals, and resolving disputes. We explain what we do, what we require from you, and what happens if something goes wrong. Our terms apply equally to all our account holders across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions.
These are our binding terms with you. By using clue, you agree to them. If you have questions about any section, contact our support team. We do not enforce terms in ways that surprise our players—if something is unclear, ask us first.
Account Eligibility and Registration on clue
To open an account on clue, you must be of legal age in your jurisdiction and able to enter into a binding contract. You are responsible for verifying that access to our platform is permitted where you live. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited.
When you register, you provide your name, email address, date of birth, and phone number. You certify that all information is accurate and complete. You are responsible for keeping your password confidential. We do not share passwords and do not ask for passwords in emails or messages. If you suspect someone has accessed your account without permission, contact our support team immediately.
We reserve the right to suspend or close accounts that violate our terms. Violations include providing false information, opening multiple accounts, using automated tools or bots, collusion with other players, or engaging in fraud. We investigate suspected violations before taking action. If we close your account, we return any remaining balance to your registered payment method.
Our clue Deposit Policy
We accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, or e-wallet. You must deposit from an account in your own name—we do not accept third-party transfers. We do not charge deposit fees. The full amount you transfer becomes your account balance immediately.
Deposits are final. Once we receive and credit a deposit to your account, we cannot reverse it. If a deposit fails (for example, due to insufficient funds or network error), we do not charge you—your bank or payment provider handles the reversal. You can retry the deposit using the same or a different payment method.
We do not offer fixed deposit bonuses or famobile bankingcated percentage matches. We may periodically offer promotional incentives that we announce in advance through our platform notifications. Any promotional terms are separate from these main terms and are published before the promotion begins.
Withdrawal Terms on clue
You can request a withdrawal at any time, subject to our verification requirements. Your first withdrawal requires identity verification. We ask for your government-issued ID and a recent utility bill or bank statement showing your name and address. Our team processes these documents during business hours and notifies you once verification is complete. After your first successful withdrawal, you can withdraw freely without additional verification steps.
Withdrawals process to the same payment method you used for your most recent deposit. If you want to change your withdrawal method, contact our support team to update your payment details. We do not charge withdrawal fees. Processing times vary by payment method—digital wallets like local payment and online payment typically complete within minutes, while bank transfers may take longer depending on the receiving bank.
We reserve the right to refuse or delay a withdrawal if we detect suspicious activity or if we cannot verify your identity. If we refuse your withdrawal, we return your balance to your account and notify you of the reason. You can appeal by providing additional documentation to our support team.
Game Rules and Tournament Mechanics on clue
Our clue platform features slot tournaments with titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We organize these games into daily and weekly scheduled tournaments. Each tournament has published entry requirements, scoring rules, and a defined closing time. We do not offer individual casual play on slot titles—all slot engagement is tournament-based.
Our live-dealer tables offer blackjack, roulette, baccarat, and Dragon Tiger with real dealers streaming from professional studios. Our sportsbook covers football markets (Liga 1, Piala AFF, Champions League, Premier League) alongside badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Game rules and payout structures are published before you enter any event. You can review rules without committing funds.
All outcomes in our games are determined by certified random-number generators or real-time live action (for live dealers and sportsbook). We do not manipulate outcomes or offer guaranteed results. We do not make promises about winnings or claim that strategy guarantees profit. Your participation in tournaments and games involves risk, and outcomes are unpredictable.
We enforce our terms fairly and transparently. Our goal is not to catch our players in traps—it is to operate a clear, honest platform where everyone knows the rules.
Dispute Resolution and Fraud Prevention on clue
If you believe a transaction on clue was processed incorrectly—for example, a spin result that does not match your balance change, or a withdrawal that failed to process—contact our support team with details. We investigate disputes by reviewing your account history, transaction logs, and game outcome records. We respond to most disputes within two business days.
If we find an error on our side, we correct your balance immediately. If we find no error, we explain the transaction and provide evidence. We do not offer refunds or reimbursement for outcomes you dispute if the transaction processed correctly according to our game rules and records.
We monitor all accounts for suspicious activity including rapid account creation followed by withdrawal, coordinated play across multiple accounts, or exploitation of system errors. If we detect fraud or terms violations, we suspend the account pending investigation. We may involve law enforcement or payment providers if criminal activity is suspected.
Jurisdiction and Legal Notice for clue Users
Our services are available only where local law permits. You are solely responsible for determining whether access to clue complies with your jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited by statute or regulation.
These terms are governed by the law of our operating jurisdiction. Any disputes arising from these terms or your use of clue are resolved through our dispute process first. If disputes cannot be resolved through our process, either party may pursue legal remedies available under applicable law.
We reserve the right to modify these terms at any time. Changes take effect upon publication on this page. Your continued use of clue after changes constitutes acceptance of the modified terms. We notify our players of material changes via email or in-app notification.