clue Platform Privacy Notice
This page describes what we collect when you use clue and how we keep that data protected. We collect personal information only when necessary to operate our platform, process your deposits and withdrawals, verify your identity, and respond to your support requests. We do not sell your data to third parties. We do not use your information for marketing without your permission. Our commitment is to handle your data transparently and securely.
Our clue platform operates across supported regions including Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with applicable data-protection laws where we operate. This privacy notice explains what information we collect, how we use it, who may access it, how long we keep it, and what rights you have. If you have questions about our privacy practices, contact our support team.
When you create an account on clue, you consent to our collection and use of your data as described in this notice. If you do not agree with our practices, you should not create an account or use our platform. You can request access to your data, correction of errors, or deletion of your account at any time by contacting our support team.
What Data We Collect on clue
We collect information in several categories. When you register, we collect your name, email address, date of birth, and phone number. We use this information to set up your account and contact you about your account status or support requests. We do not share your phone number or email with third parties except where required by law.
When you deposit or withdraw funds, we collect transaction records including the amount, payment method, and timestamp. We use this information to process your payment, reconcile your account balance, and detect fraud. We may also collect your bank account number or digital wallet identifier (for example, your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet details) to facilitate transfers. We encrypt and store this information securely.
When you use clue games or markets, we collect gameplay data including which games you play, tournament participation, bet amounts, and outcomes. We use this data to calculate leaderboard positions, settle winnings, and detect suspicious activity. We also collect your IP address and device information (browser type, operating system) for security and fraud prevention.
For identity verification before your first withdrawal, we collect government-issued ID (such as a passport or national ID card) and proof of address (such as a utility bill or bank statement). We use this information only to verify that your identity matches your account registration and to comply with anti-money-laundering regulations. We store copies of these documents securely and delete them after a defined retention period.
How We Use Your Data on clue
We use your data for the following purposes. Account management: We use your name, email, and phone number to administer your account, process login requests, and send you account notifications. Payment processing: We use your payment details and transaction history to process deposits and withdrawals, reconcile your balance, and comply with financial regulations. Fraud detection: We analyze your gameplay patterns, device information, and transaction history to detect unauthorized access, collusion, or money-laundering activity. If we detect suspicious behaviour, we may suspend your account pending investigation.
Support and communication: We use your contact information to respond to support requests, answer questions about our platform, and notify you of important changes to our service. Legal and regulatory compliance: We may use your data to comply with court orders, law enforcement requests, or regulatory inquiries. We do not disclose your data to authorities except where legally required.
We do not use your data for automated decision-making or profiling beyond fraud detection. We do not sell your data to advertisers, data brokers, or marketing firms. We do not use your information to build profiles of your personal interests or to target advertising to you outside of clue.
Third Parties and Data Processors on clue
We may share your data with third parties only in limited circumstances. Our payment processors (including the banks and digital wallet providers that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transfers) receive your payment details to facilitate deposits and withdrawals. These processors are bound by confidentiality agreements and data-protection laws.
Our hosting providers store clue data on secure servers, some of which may be located outside your jurisdiction. We select hosting providers that meet industry-standard security requirements. Our fraud-detection service may receive anonymized gameplay data and transaction patterns to improve our detection systems. We do not share personally identifiable information with fraud detection partners.
We may disclose your data to law enforcement or government authorities if required by court order, subpoena, or applicable law. We notify you of such disclosures when legally permitted. We do not proactively share your data with authorities without legal process.
Your data is your responsibility to protect. We secure it on our end, but we also recommend you use a strong password and do not share your account credentials.
Data Security and Storage on clue
We protect your data using industry-standard encryption and security practices. All communication between your device and our servers uses SSL/TLS encryption. Your password is hashed using strong cryptographic algorithms and stored securely—we do not store passwords in plain text. Your payment information is encrypted both in transit and at rest.
We limit access to your data to authorized clue staff members who need it to perform their job functions. Our team members are trained in data protection and sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and address vulnerabilities.
We retain your data only as long as necessary. Account information is kept for the life of your account plus a reasonable period for dispute resolution and regulatory compliance. Transaction records are retained for at least five years to comply with financial regulations. Identity verification documents are retained for one year after your final withdrawal, then securely deleted. If you delete your account, we delete personal data within a reasonable timeframe unless we are required by law to retain it.
Cookies and Tracking on clue
Our clue platform uses cookies to maintain your login session and remember your preferences. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you log out). These cookies allow us to recognize you when you return to our platform and do not require you to log in repeatedly.
We do not use cookies for tracking or targeted advertising. We do not place cookies on your device for third-party advertising networks. If you prefer not to accept cookies, you can adjust your browser settings, but this may limit your ability to use certain features of clue.
Your Rights and Data Subject Requests on clue
You have the right to access your personal data held on clue. You can request a copy of your account information, gameplay history, and transaction records by contacting our support team. We provide this information within a reasonable timeframe at no charge.
You have the right to correct inaccurate or incomplete data. If you notice errors in your account information, contact us and we will update your records. You have the right to request deletion of your account and associated personal data, subject to legal retention requirements. We will delete your data after a reasonable period unless we are required to retain it for compliance purposes.
You have the right to withdraw consent for our use of your data, though this may limit your ability to use clue. You have the right to lodge a complaint with the data-protection authority in your jurisdiction if you believe we have violated your privacy rights.
Changes to Our clue Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We notify users of material changes by email or in-app notification. Your continued use of clue after changes constitutes acceptance of the updated privacy notice. We encourage you to review this page periodically to stay informed about how we protect your data.