clue Casino & Sportsbook FAQ
Users ask clue many questions — from how to open an account and verify identity, to how deposits and withdrawals work, to how our slot tournaments differ from live-dealer tables, and what support looks like during account issues. This FAQ page answers the most common queries we receive across account setup, payment methods, game categories, security, and account management.
The answers here cover the essentials: what documents you need for KYC, how to use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for deposits and withdrawals, how our live casino and sportsbook operate, and what to do if you forget your password or need to contact our team. If your question is not answered here, you can reach our support team via email or in-app messaging during business hours.
For legal details about our service availability, jurisdiction restrictions, and your responsibilities as a user, please review our Legal Notice page. For the complete Terms and Conditions, including bonus terms and account closure policies, see our Terms page. This FAQ is intended as a quick reference; those formal documents take precedence in case of any conflict.
What this FAQ covers
- Account and registrationhow to start, KYC verification, password recovery, and account preferences
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
- Game categoriesslots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and sportsbook markets (Liga 1, Piala AFF, Champions League, badminton, MotoGP, esports)
- Support and securityhow to contact us, account protection, and jurisdiction notice
Account and registration
During registration on clue, you provide your email address, a username, a password, and your mobile phone number. After you create your account, we ask for KYC (Know Your Customer) documents to verify your identity — typically a national ID or passport, proof of address, and banking details. This verification is required before you can withdraw funds. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same process. We use this information to comply with financial regulations and to prevent fraud and underage access.
During registration on clue, you provide your email address, a username, a password, and your mobile phone number. After you create your account, we ask for KYC (Know Your Customer) documents to verify your identity — typically a national ID or passport, proof of address, and banking details. This verification is required before you can withdraw funds. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same process. We use this information to comply with financial regulations and to prevent fraud and underage access.
Your account settings on clue allow you to update your email, phone number, and password. You can also review your payment methods and transaction history. If you wish to pause activity on your account temporarily, contact our support team with your account email — we can help you understand your options and the conditions that apply. Account changes such as email updates require verification before they take effect.
Your account settings on clue allow you to update your email, phone number, and password. You can also review your payment methods and transaction history. If you wish to pause activity on your account temporarily, contact our support team with your account email — we can help you understand your options and the conditions that apply. Account changes such as email updates require verification before they take effect.
We use industry-standard encryption (SSL/TLS) to protect data in transit and at rest. Your password is hashed and never stored in plain text. We recommend that you use a strong, unique password and that you do not share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately — we can investigate and help you secure your account.
We use industry-standard encryption (SSL/TLS) to protect data in transit and at rest. Your password is hashed and never stored in plain text. We recommend that you use a strong, unique password and that you do not share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately — we can investigate and help you secure your account.
Payments and transactions
Yes. We accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. We also support mobile payment services: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you deposit, select your preferred method and follow the on-screen instructions. Each method has its own processing window — mobile wallets are typically processed faster than bank transfers. For details on processing times, check the payment method details during checkout.
Yes. We accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. We also support mobile payment services: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you deposit, select your preferred method and follow the on-screen instructions. Each method has its own processing window — mobile wallets are typically processed faster than bank transfers. For details on processing times, check the payment method details during checkout.
Withdrawal requests on clue are reviewed during business hours. After you submit a withdrawal request to your registered payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment), our team verifies your identity and account status. The review window depends on the method you chose and whether we need additional verification from you. Once approved, the funds are sent to your payment provider, which processes the transfer according to their own timelines. We notify you by email when your request is approved or if we need further information.
Withdrawal requests on clue are reviewed during business hours. After you submit a withdrawal request to your registered payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment), our team verifies your identity and account status. The review window depends on the method you chose and whether we need additional verification from you. Once approved, the funds are sent to your payment provider, which processes the transfer according to their own timelines. We notify you by email when your request is approved or if we need further information.
No. For security and compliance reasons, withdrawals on clue must go to the same payment account you used for your deposit. If you deposited via online payment, your withdrawal will also go to e-wallet using the same registered phone number. This rule prevents fraud and money-laundering. If you need to withdraw to a different account, contact our support team to discuss your options.
No. For security and compliance reasons, withdrawals on clue must go to the same payment account you used for your deposit. If you deposited via online payment, your withdrawal will also go to e-wallet using the same registered phone number. This rule prevents fraud and money-laundering. If you need to withdraw to a different account, contact our support team to discuss your options.
We do not charge clue platform fees for deposits or withdrawals. However, your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) may charge their own transaction fees according to their terms. Check with your payment provider directly for details. Any fees are transparent at checkout before you confirm the transaction.
We do not charge clue platform fees for deposits or withdrawals. However, your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) may charge their own transaction fees according to their terms. Check with your payment provider directly for details. Any fees are transparent at checkout before you confirm the transaction.
Games and betting
Live-dealer tables on clue feature a real person dealing cards or spinning a wheel. Games include blackjack, roulette, baccarat, and Dragon Tiger — streamed from professional studios with multiple camera angles. Slots are automated games: you spin reels and outcomes are determined by a random algorithm. Our slot portfolio includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots often feature daily and weekly tournament schedules as a separate engagement layer from standard play.
Live-dealer tables on clue feature a real person dealing cards or spinning a wheel. Games include blackjack, roulette, baccarat, and Dragon Tiger — streamed from professional studios with multiple camera angles. Slots are automated games: you spin reels and outcomes are determined by a random algorithm. Our slot portfolio includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots often feature daily and weekly tournament schedules as a separate engagement layer from standard play.
Yes. Our sportsbook on clue covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other football tournaments. We also offer betting on badminton, MotoGP, and esports markets such as Mobile Legends, Free Fire, and PUBG Mobile. Odds and available markets vary by event and time of day. Check our sportsbook section for current fixtures and markets.
Yes. Our sportsbook on clue covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other football tournaments. We also offer betting on badminton, MotoGP, and esports markets such as Mobile Legends, Free Fire, and PUBG Mobile. Odds and available markets vary by event and time of day. Check our sportsbook section for current fixtures and markets.
Bonus offers on clue (if and when available) are subject to specific terms: qualifying deposit amounts, playthrough requirements, eligible games, and expiration dates. All bonus terms are displayed before you claim an offer — read them carefully. Bonuses cannot typically be withdrawn as cash; they must be used for gaming activity. If a bonus offer is expired or has been forfeited, it cannot be reissued. For the most current offers and their conditions, check our promotions section or contact our support team.
Bonus offers on clue (if and when available) are subject to specific terms: qualifying deposit amounts, playthrough requirements, eligible games, and expiration dates. All bonus terms are displayed before you claim an offer — read them carefully. Bonuses cannot typically be withdrawn as cash; they must be used for gaming activity. If a bonus offer is expired or has been forfeited, it cannot be reissued. For the most current offers and their conditions, check our promotions section or contact our support team.
Slot tournaments on clue run on a regular daily and weekly schedule. Holiday schedules (such as Idul Fitri, Idul Adha, Imlek, and Nyepi) may differ from the standard calendar — we publish any changes to tournament schedules in our promotions section and in-app notifications. Tournament eligibility remains the same year-round: you must have an active account, verified identity, and sufficient account balance to participate. Check the tournament details page for the specific dates, entry requirements, and prize structure.
Slot tournaments on clue run on a regular daily and weekly schedule. Holiday schedules (such as Idul Fitri, Idul Adha, Imlek, and Nyepi) may differ from the standard calendar — we publish any changes to tournament schedules in our promotions section and in-app notifications. Tournament eligibility remains the same year-round: you must have an active account, verified identity, and sufficient account balance to participate. Check the tournament details page for the specific dates, entry requirements, and prize structure.
Support and account management
To contact our support team on clue, use the in-app messaging feature or send an email to our support address (listed in the app or footer). Include your account email, a clear description of your issue, and any relevant transaction IDs or screenshots. Our team responds during business hours and will provide next steps — this may include a request for additional documents or information. For urgent account access issues, contact us as soon as possible, and we will prioritize your request.
To contact our support team on clue, use the in-app messaging feature or send an email to our support address (listed in the app or footer). Include your account email, a clear description of your issue, and any relevant transaction IDs or screenshots. Our team responds during business hours and will provide next steps — this may include a request for additional documents or information. For urgent account access issues, contact us as soon as possible, and we will prioritize your request.
Our services on clue are available only where local law permits. If you are unable to access our platform or create an account, your jurisdiction may not be supported. We recommend reviewing our Legal Notice page for details on service availability and jurisdiction restrictions. If you are in doubt, contact our support team before attempting to open an account. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction.
Our services on clue are available only where local law permits. If you are unable to access our platform or create an account, your jurisdiction may not be supported. We recommend reviewing our Legal Notice page for details on service availability and jurisdiction restrictions. If you are in doubt, contact our support team before attempting to open an account. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction.
On the clue login page, click "Forgot your password?" and enter the email address associated with your account. We send a password-reset link to that email. Click the link, follow the instructions, and create a new password. If you do not receive the reset email, check your spam folder or contact our support team. For account recovery or repeated login issues, our team can assist you during business hours.
On the clue login page, click "Forgot your password?" and enter the email address associated with your account. We send a password-reset link to that email. Click the link, follow the instructions, and create a new password. If you do not receive the reset email, check your spam folder or contact our support team. For account recovery or repeated login issues, our team can assist you during business hours.
Accounts on clue may be suspended or closed for violations of our Terms and Conditions, fraud suspicion, or regulatory reasons. If your account is closed, any remaining balance will be processed for withdrawal to your registered payment method according to our account closure policy — see the Terms page for details. If you believe your account was closed in error, contact our support team with your account information and a description of the issue. We review appeals during business hours and will advise you of the outcome.
Accounts on clue may be suspended or closed for violations of our Terms and Conditions, fraud suspicion, or regulatory reasons. If your account is closed, any remaining balance will be processed for withdrawal to your registered payment method according to our account closure policy — see the Terms page for details. If you believe your account was closed in error, contact our support team with your account information and a description of the issue. We review appeals during business hours and will advise you of the outcome.